Privacy Policy

How Do We Handle Your Information?

When you purchase goods from our store, as part of the sales process, we collect personal information you provide, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to help us understand your browser and operating system.

Email Marketing

With your permission, we may send you emails about our store, new products, and other updates.

Consent

When you provide personal information to us to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, you consent to our collection and use of your information solely for that specific purpose.

If we need your personal information for other purposes, such as marketing, we will ask for your explicit consent directly or provide you with the opportunity to opt out.

How Do I Withdraw My Consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you, or to continue collecting, using, or disclosing your information at any time by contacting us at service@lusherinterpte.com.

Data Protection Officer (DPO) – Singapore PDPA Compliance

We have appointed a Data Protection Officer to ensure our compliance with the Personal Data Protection Act (PDPA) of Singapore. If you have any questions about how we handle your personal data, or wish to exercise your rights under the PDPA, you may contact our DPO at:

Email: service@lusherinterpte.com

Access and Correction Rights (PDPA Section 21)

You have the right to:

1. Request access to your personal data held by us.

2. Request correction of any error or omission in your personal data.

To make an access or correction request, please contact our DPO at service@lusherinterpte.com. We may charge a reasonable fee for access requests, which will be communicated to you before processing. We will respond to your request within a reasonable time, typically within 30 days.

Data Retention (PDPA Section 25)

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When your personal data is no longer required, we will securely delete or anonymize it.

Data Breach Notification

In the event of a data breach that is likely to result in significant harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) of Singapore and affected individuals as soon as practicable, in accordance with PDPA requirements.

Information Disclosure

We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

All direct payment gateways adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS), which is managed by the PCI Security Standards Council (PCI SSC), a joint initiative of brands including Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-Party Services

In general, third-party service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them in connection with your purchase-related transactions.

For these service providers, we recommend that you review their privacy policies so you can understand how they will handle your personal information.

In particular, some providers may be located in or have facilities located in jurisdictions different from yours or ours. Therefore, if you choose to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Cross-Border Data Transfer

When we transfer your personal data outside of Singapore, we ensure that the recipient jurisdiction provides a level of protection comparable to that under the PDPA, through mechanisms such as the APEC Cross-Border Privacy Rules (CBPR) system or contractual commitments.

Links

When you click on links on our store, they may direct you to other websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us understand our website visitors and the pages they view.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure your information is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of Consent

By using this website, you represent that you have reached the legal age of majority in your state or province, and that you have consented to allow any minor dependents in your care to use this website.

Do Not Call (DNC) Registry – Singapore Residents

If you are a Singapore resident, we will only send marketing communications to your Singapore telephone number if you have provided your clear and unambiguous consent. You may withdraw your consent at any time. We respect the DNC Registry and will not send marketing messages to numbers registered thereon without prior consent.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon being posted on the website. If we make material changes to this policy, we will notify you on this page that the policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we may use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Our Company Information (Singapore)

LUSHER INTER PTE. LTD
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE

Contact Email: service@lusherinterpte.com