Shipping & Delivery Policy

When Will My Order Be Processed?

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.

Upon receiving an order, we will complete processing within 2-3 business days. Depending on the shipping destination and product availability, orders dispatched from our local warehouse feature a 3-5 business day delivery window. Orders fulfilled from our origin warehouse require 10-15 business days for final delivery. Please note that processing times may be extended during public holidays and peak promotional seasons.

For Singapore consumers: The above delivery estimates are typical but not guaranteed. For locally stocked items, delivery may be faster; for overseas fulfillment, please allow additional time for customs clearance.

Shipping Confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Shipping costs are dependent upon the weight of the package and delivery location.

Customers are responsible for customs duties and taxes for all international orders, including applicable Goods and Services Tax (GST) for Singapore residents.

Tracking

As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier. Otherwise, if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow up or not having submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.

If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at LUSHER INTER PTE. LTD. For further details of charges, please contact your local customs office.

Singapore residents: You may be required to pay GST on imported goods. Please check with the Singapore Customs for the current threshold and rate.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Foreign Transaction Fees

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies.

We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency for reference, but the final charge will be in USD when you checkout. If you are in Singapore, the displayed local currency estimate is based on approximate exchange rates; your bank will determine the actual SGD amount.

Cancellation / Changes

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled, except where required by applicable consumer protection laws (e.g., under the Consumer Protection (Fair Trading) Act of Singapore).

Our Company Information (Singapore)

LUSHER INTER PTE. LTD
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE

Contact Email: service@lusherinterpte.com