Return Policy

Return Policy

At LUSHER INTER PTE. LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

For Singapore consumers: Nothing in this policy affects your statutory rights under the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore. In case of any inconsistency, your rights under Singapore law shall prevail.

1. Return Eligibility

  • Window: You have 30 days from the date of delivery to request a return.

  • Condition: Items must be unused, in their original packaging, and in the same condition as received.

  • Proof: A receipt or proof of purchase (order number) is required.

  • Authorization: Returns sent without prior authorization may not be accepted.

Non-Returnable Items

  • Items marked as "Final Sale"

  • Products that have been used, damaged, or altered by the customer

  • Items returned without original packaging

2. Return Process

To initiate a return, please contact our support team with your order number, reason for return, and photos (if the item is damaged or incorrect). Once approved, we will provide specific return instructions.

Shipping Costs

  • For change‑of‑mind returns, customers are responsible for return shipping fees.

  • If the item arrived damaged, defective, or incorrect, we will cover the return shipping costs or provide an alternative resolution as appropriate.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Internal Processing: Approved refunds are processed within 3 business days.

  • Bank Timeline: Refunds are issued to your original payment method. Per banking standards, please allow 3 to 8 business days for the credit to appear on your statement.

Late or Missing Refunds

If you haven’t received your refund after 8 business days:

  1. Check your bank account or credit card statement again.

  2. Contact your financial institution, as processing times can vary.

  3. If you’ve done this and still have not received your refund, please contact us.

4. Damaged or Incorrect Items

Please report any damaged or incorrect items within 7 days of delivery with supporting photos for a prompt resolution.

Our Company Information (Singapore)

LUSHER INTER PTE. LTD
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE

Contact Email: service@lusherinterpte.com