Return Policy

Return & Refund Policy

At LUSHER INTER PTE. LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

For Singapore consumers: Nothing in this policy affects your statutory rights under the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore. In case of any inconsistency, your rights under Singapore law shall prevail.

1. Return Eligibility

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • A receipt or proof of purchase (order number) is required.
  • Returns must be approved by our customer service team before being sent back.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as "Final Sale"
  • Products that have been used, damaged, or altered by the customer
  • Items returned without original packaging

2. Order Cancellation

If you need to cancel or modify your order, please contact our customer service team as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing, packing, or shipping.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be accepted.

If a cancellation is approved, eligible refunds will be issued to the original payment method.

3. Return Process

To initiate a return, please contact our support team with your order number, reason for return, and photos (if the item is damaged or incorrect).

Once your return request is approved, we will provide specific return instructions.

Shipping Costs

  • For change-of-mind returns, customers are responsible for return shipping fees.
  • If the item arrived damaged, defective, or incorrect, we will cover the return shipping costs or provide an alternative resolution as appropriate.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refunds & Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Internal Processing: Approved refunds are processed within 3 business days.
  • Bank Timeline: Refunds are issued to your original payment method. Please allow 3 to 8 business days for the credit to appear on your statement, depending on your payment provider.

Late or Missing Refunds

If you haven’t received your refund after 8 business days:

  1. Check your bank account or credit card statement again.
  2. Contact your financial institution, as processing times may vary.
  3. If you have completed these steps and still have not received your refund, please contact us.

5. Damaged or Incorrect Items

Please report any damaged, defective, missing, or incorrect items within 7 days of delivery with supporting photos.

Our customer service team will review your request and provide an appropriate resolution as soon as possible.

Company Information

Company Name:
LUSHER INTER PTE. LTD

Address:
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE

Contact Email:
service@lusherinterpte.com