Shipping & Delivery

When Will My Order Be Processed?

We want to make sure your order reaches you as quickly and smoothly as possible.

Before completing your purchase, please carefully review your product selection, including model, color, quantity, and shipping information.

Once an order has entered processing or fulfillment, modifications or cancellations may no longer be possible.

Orders are typically processed within 2-3 business days after payment confirmation.

Depending on the shipping destination and product availability:

• Orders shipped from local warehouses typically arrive within 3-5 business days.
• Orders fulfilled from international warehouses typically require approximately 10-15 business days for final delivery.

Processing and delivery times may be extended during public holidays, promotional periods, customs inspections, or unexpected circumstances.

For Singapore consumers:
The above delivery estimates are typical estimates and are not guaranteed delivery dates. Locally stocked products may arrive sooner, while international shipments may require additional time due to customs clearance procedures.

Shipping Confirmation

A shipping confirmation email will be sent once your order has been shipped.

The email will include available tracking information so you can monitor your shipment status.

Shipping costs are calculated based on package weight, destination, and selected shipping method.

Customers may be responsible for applicable customs duties, import taxes, or government charges required by the destination country.

Tracking Your Order

Once your order has been shipped, tracking information will be provided by email where available.

Customers are encouraged to monitor their shipment status and respond to requests from customs authorities or shipping carriers when required.

If a package is returned to the sender or delivery fails due to missing information, incomplete customs procedures, or failure to respond to carrier notifications, we will review the situation and provide reasonable assistance where possible.

Additional shipping costs or replacement arrangements may apply depending on the circumstances.

Delivery

Delivery times may vary depending on your location, customs procedures, weather conditions, and carrier operations.

Your order may be delivered by local postal services or courier partners.

If you are unavailable during delivery, the carrier may leave a notification with instructions for collection or redelivery.

Taxes & Duties

International shipments may be subject to import taxes, customs duties, or other fees when arriving in the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient.

LUSHER INTER PTE. LTD is not responsible for customs charges imposed by destination authorities.

For further information regarding customs fees, please contact your local customs office.

Singapore residents:
Imported goods may be subject to Goods and Services Tax (GST). Customers should refer to Singapore Customs for current requirements.

Product Compliance & Customs Regulations

We take reasonable steps to ensure that product information, labeling, and available compliance documentation provided by our suppliers are reviewed before products are offered for sale.

For regulated products, including dietary supplements and health-related products, customers should review applicable local requirements before ordering, as regulations may vary between countries and regions.

We cannot guarantee customs clearance decisions made by local authorities or third-party carriers.

Foreign Transaction Fees

If your payment card is issued in a currency other than US Dollars, your bank or card issuer may apply exchange rate differences or foreign transaction fees.

These fees are determined by your financial institution and are not controlled by LUSHER INTER PTE. LTD.

Our store prices may be displayed in local currencies for convenience, but final payment will be processed according to the currency shown at checkout.

Cancellation / Order Changes

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing, packing, or shipment preparation.

Once an order has been processed, packed, or shipped, cancellation or modification requests may no longer be accepted.

Approved cancellations will be refunded to the original payment method in accordance with our Refund Policy.

Our Company Information (Singapore)

Company Name:
LUSHER INTER PTE. LTD

Address:
112 ROBINSON ROAD, #03-01, ROBINSON 112, SINGAPORE

Contact Email:
service@lusherinterpte.com